Hardware Support Engineer

Swak BPO Corp; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Second-year dependent coverage (free)

Free meals

Free shuttle services

Recreational facilities

Job summary

Swak BPO Corp. in the Clark Freeport Zone seeks a Hardware Support Engineer to install, diagnose, repair and maintain desktops, laptops, servers and peripherals, and to manage asset inventory, warranties and imaging of new equipment.

On-site end-user support will be provided, and you will contribute to knowledge base articles. The role requires 1 year of hardware experience and relevant certifications such as CompTIA A+, ITIL Foundation, or OEM certs.

Qualifications

• 1 year of hardware diagnostics, repairs and imaging experience.
• Inventory tracking and warranty management experience.
• End-user support and documentation experience.

Responsibilities

• Install, configure, and maintain desktops, laptops, servers, and peripherals.
• Diagnose and repair hardware malfunctions.
• Manage asset inventory, warranties, and replacement cycles.
• Support hardware upgrades and imaging of new equipment.
• Collaborate with procurement for hardware acquisitions.
• Maintain hardware performance logs and ensure adherence to standards.
• Provide on-site technical assistance for end users and field devices.
• Create and maintain FAQ and Knowledgebase articles for the Support Services Engineer.

Skills

Hardware diagnostics

Repairs

Imaging

Inventory management

End-user support

Documentation

Education

CompTIA A+

CompTIA Server+

ITIL Foundation

OEM Certifications (Dell, Lenovo, HP)

Job description

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Hardware Support Engineer to join our growing company.

The Hardware Support Engineers provide hands-on technical support for all physical IT assets, including computers, servers, and peripherals. They handle installations, repairs, and preventive maintenance while maintaining accurate asset records and warranty information.

Job Responsibilities:

• Install, configure, and maintain desktops, laptops, servers, and peripherals
• Diagnose and repair hardware malfunctions
• Manage asset inventory, warranties, and replacement cycles
• Support hardware upgrades and imaging of new equipment
• Collaborate with procurement for hardware acquisitions
• Maintain hardware performance logs and ensure adherence to standards
• Provide on-site technical assistance for end users and field devices
• Create and maintain FAQ and Knowledgebase articles for the Support Services Engineer

Job Requirements:

• 1 year of experience with hardware diagnostics, repairs and imaging
• Inventory tracking and warranty management
• End-user support and documentation

Recommended Training & Certifications:

• CompTIA A+
• CompTIA Server+ or Network+
• ITIL Foundation
• OEM Certifications (Dell, Lenovo, HP, etc.)

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.