On-Site Hardware Support Engineer – IT Asset & Imaging

Swak BPO Corp.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO after 2 years

Free meals provided by the company

Free shuttle services around Angeles/近

Job summary

Swak BPO Corp. in the Clark Freeport Zone seeks a Hardware Support Engineer to provide hands-on support for desktops, servers, and peripherals, including installations, troubleshooting, and imaging.

You will maintain asset records, assist with warranties, and collaborate with procurement; on-site role with opportunities for training and career growth.

This position offers competitive compensation and a team-focused environment in Angeles City, Pampanga.

Qualifications

• 1 year of experience with hardware diagnostics, repairs and imaging.
• Inventory tracking and warranty management.
• End-user support and documentation.

Responsibilities

• Install, configure, and maintain desktops, laptops, servers, and peripherals.
• Diagnose and repair hardware malfunctions.
• Manage asset inventory, warranties, and replacement cycles.
• Support hardware upgrades and imaging of new equipment.
• Collaborate with procurement for hardware acquisitions.
• Maintain hardware performance logs and ensure adherence to standards.
• Provide on-site technical assistance for end users and field devices.
• Create and maintain FAQ and Knowledgebase articles for the Support Services Engineer.

Skills

Hardware diagnostics

End-user support

Imaging

Inventory tracking

Warranty management

Documentation

Education

CompTIA A+

CompTIA Server+ or Network+

ITIL Foundation

OEM Certifications

Tools

N/A

Job description

Swak BPO Corp. in the Clark Freeport Zone seeks a Hardware Support Engineer to provide hands-on support for desktops, servers, and peripherals, including installations, troubleshooting, and imaging.

You will maintain asset records, assist with warranties, and collaborate with procurement; on-site role with opportunities for training and career growth.

This position offers competitive compensation and a team-focused environment in Angeles City, Pampanga.