H&R Block Seasonal Account

Gratitude Philippines; Manila; On-site; PHP 279,000 - 446,000; Part time

Job summary

Gratitude Philippines is seeking a Trainer to support the H&R Block seasonal account. The successful candidate will help prepare employees to deliver effective customer service and perform account-related processes by facilitating training, assessing readiness, and supporting learning and development activities.

This role requires strong communication, facilitation, coaching, and presentation skills, along with the ability to work in a fast-paced, seasonal environment.

Qualifications

• Experience in training, learning and development, or a similar role.
• Strong verbal and written communication skills.
• Excellent presentation, facilitation, and coaching abilities.
• Ability to assess trainee performance and provide constructive feedback.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to work on a contractual basis until the end of April 2027.
• Relevant experience in a BPO environment and knowledge of US tax preparation processes would be advantageous.

Responsibilities

• Facilitate training sessions for new hires and existing employees based on account requirements.
• Explain processes, procedures, systems, and performance expectations clearly to trainees.
• Develop and deliver training activities, presentations, exercises, and assessments.
• Monitor trainee progress and evaluate readiness for production.
• Provide coaching and feedback to improve employee performance and knowledge retention.
• Identify learning gaps and coordinate appropriate refresher training.
• Maintain training attendance, assessment results, and other required documentation.
• Collaborate with operations and quality teams to align training with business requirements.
• Support seasonal hiring and training timelines to help meet operational targets.
• Ensure training materials and delivery remain aligned with approved processes and policies.

Skills

Training experience

Verbal communication

Written communication

Presentation skills

Coaching

Facilitation

Organizational skills

Detail orientation

Target-driven

Job description

Job Overview

We are urgently looking for a Trainer to support the H\'R Block seasonal account. The successful candidate will help prepare employees to deliver effective customer service and perform account-related processes by facilitating training, assessing readiness, and supporting learning and development activities.

This role requires strong communication, facilitation, coaching, and presentation skills, along with the ability to work in a fast-paced, seasonal environment.

Key Responsibilities

• Facilitate training sessions for new hires and existing employees based on account requirements.




• Explain processes, procedures, systems, and performance expectations clearly to trainees.




• Develop and deliver training activities, presentations, exercises, and assessments.




• Monitor trainee progress and evaluate readiness for production.




• Provide coaching and feedback to improve employee performance and knowledge retention.




• Identify learning gaps and coordinate appropriate refresher training.




• Maintain training attendance, assessment results, and other required documentation.




• Collaborate with operations and quality teams to align training with business requirements.




• Support seasonal hiring and training timelines to help meet operational targets.




• Ensure training materials and delivery remain aligned with approved processes and policies.

Qualifications

• Relevant experience in training, learning and development, or a similar role.




• Strong verbal and written communication skills.




• Excellent presentation, facilitation, and coaching abilities.




• Ability to assess trainee performance and provide constructive feedback.




• Strong organizational skills and attention to detail.




• Ability to work in a fast-paced, target-driven environment.




• Willingness to work on a contractual basis until the end of April 2027.




• Relevant experience in a BPO environment and knowledge of US tax preparation processes would be advantageous, subject to the account's requirements.

Contract Details

This is a seasonal contractual opportunity expected to continue until the end of April 2027.

Important: Work location, shift, salary, minimum experience, education requirements, and mandatory account-specific qualifications will be confirmed in the official hiring details.