Guest Support Agent (After-Hours) – Hospitality

Alta Peaks Philippines Inc.

Manila

Remote

PHP 391,000 - 413,000

Full time

6 days ago

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Benefits offered by this job

Mandarin language

Hospitality experience

CRM tools

Job summary

Alta Peaks Philippines Inc. is hiring full-time Customer Support Agents for a Singapore-based coliving and hospitality group with 17 properties and about 1,800 rooms. You’ll be the after-hours point of contact for residents and guests, handling requests and emergencies when on-site teams are off duty.

Open shifts follow Singapore/Manila time, with ₱35,000–₱37,000 monthly salaries depending on shift. You’ll support residents via WhatsApp and the emergency hotline, log cases in the CRM, and hand

Qualifications

At least 1 year of customer service, contact centre or hospitality/front desk experience.
Excellent written and spoken English.
Calm, sound judgment in urgent situations.
Able to learn and remember detailed procedures for many locations.
Reliable and punctual.
Comfortable working nights for the long term.
Stable internet with a backup connection and backup power, a quiet workspace, and a reliable computer.

Responsibilities

Helping residents and guests through WhatsApp, the emergency hotline and the location intercom
Solving everyday requests such as amenities, room concerns, check-in/check-out questions and lockouts based on each property's own way of doing things
Spotting urgent issues fast and escalating them to the right Duty Manager
Working with on-site teams through each property's group chat
Keeping every case logged and updated in the CRM, and closing as much as you can before your shift ends
Handing over cleanly to the next agent, so nothing falls through the cracks