Guest Stateroom Care Specialist (Shipboard)

Pocruises; Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

HAL in the Philippines invites applications for the role of Assistant Stateroom Steward - UPL. You will support the Housekeeping team in providing guest stateroom service aboard the ship.

The position is a fixed term contract based in the Philippines and requires at least 2 years in stateroom service, ability to lift 40 lbs, and strong teamwork. You will participate in morning service and evening turndown, assist with luggage and amenities, and help train junior staff.

Qualifications

• High School Education
• Minimum 2 years of experience as Stateroom Steward or equivalent in hospitality
• Preferred 1 year of shipboard experience as Stateroom Attendant or equivalent
• Must be physically able to lift at least 40 lbs
• Able to communicate effectively with shipboard personnel
• Ability to multi-task and adapt to changing priorities
• Basic knowledge of public health and sanitation protocols for staterooms

Responsibilities

• In charge of the Housekeeping team assigned to provide guest stateroom service.
• Clean and supply all assigned staterooms following procedures and standards.
• Provide morning guest stateroom service and evening turndown service as required.
• Maintain cleanliness of guest staterooms and balconies.
• Distribute guest amenities as required.
• Provide stateroom orientation to embarking guests and introduce teammates.
• Report safety or maintenance concerns to supervisor.
• Coordinate laundry, dry cleaning, and shoeshine services as needed.
• Interact with guests to handle requests or complaints timely.
• Assist with luggage distribution for embarking guests.
• Maintain corridors and steward stations per HAL standards.
• Provide on-the-job training to Assistant Stateroom Steward.
• Handle safety, lost luggage, and other checklists.
• Comply with House Rules, Safety, and Environmental guidelines.
• Follow health & safety instructions and environmental compliance.
• Promote usage of Navigator App and develop competency to assist guests with it.
• Maintain professionalism, attendance, punctuality, and personal appearance.
• Perform other housekeeping duties as assigned by management.

Skills

Physical stamina

Multitasking

Communication

Public health knowledge

Education

High School Education

Job description

HAL in the Philippines invites applications for the role of Assistant Stateroom Steward - UPL. You will support the Housekeeping team in providing guest stateroom service aboard the ship.

The position is a fixed term contract based in the Philippines and requires at least 2 years in stateroom service, ability to lift 40 lbs, and strong teamwork. You will participate in morning service and evening turndown, assist with luggage and amenities, and help train junior staff.