Guest Services & Operations Supervisor

Workforce Nextgen Manpower Recruitment and General Services Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Workforce Nextgen Manpower Recruitment and General Services Inc. is seeking an experienced Supervisor to oversee daily operations and lead our team in Manila, ensuring guest service excellence and efficient business flow.

The role involves supervising staff, addressing guest concerns, preparing reports and schedules, maintaining service standards, and coordinating with management to achieve objectives. College graduate or with relevant supervisory experience preferred.

Qualifications

• College graduate or with relevant supervisory experience.
• Strong leadership and communication skills.
• Organized, responsible, and customer service-oriented.
• Able to work under pressure and lead a team effectively.
• Experience in hospitality, operations, or team supervision is an advantage.

Responsibilities

• Oversee daily operations and staff performance to ensure excellent guest service and efficient management of the transient house.
• Supervise personnel, handling guest concerns, preparing reports and schedules, maintaining service standards, and coordinating with management to achieve operational goals.

Skills

Leadership

Communication

Organizational skills

Customer service oriented

Team supervision

Hospitality/Operations experience

Education

College graduate

Job description

Workforce Nextgen Manpower Recruitment and General Services Inc. is seeking an experienced Supervisor to oversee daily operations and lead our team in Manila, ensuring guest service excellence and efficient business flow.

The role involves supervising staff, addressing guest concerns, preparing reports and schedules, maintaining service standards, and coordinating with management to achieve objectives. College graduate or with relevant supervisory experience preferred.