Guest Experience Concierge Lead

DoubleDragon Properties Corp.; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Guest Services Supervisor to oversee housekeeping operations and guest relations at our Manila property. The role requires a bachelor’s degree in hospitality or related field and 1–2 years’ supervisor experience, with strong MS Office and OPERA skills.

You will handle guest questions, reservations for tours/transport, and ensuring up-to-date information on hotel services, delivering attentive service and meticulous operational standards.

Qualifications

• Bachelor's/College degree in Hospitality/Tourism/Hotel Management or equivalent.
• 1-2 years of experience as Assistant/Supervisor in related field.
• Knowledgeable in Microsoft Office, OPERA System, and other relevant software.
• Strong background in housekeeping operations.
• Systematic, self-starter, guest-oriented with keen eye for details.
• Excellent problem-resolution skills with strong communication and active listening.
• Good time management skills.

Responsibilities

• Answer guest questions and handle guest requests.
• Make reservations for tours, transportation, and provide directions; refer requests to relevant staff.
• Keep updated on all information concerning hotel services.

Skills

Microsoft Office

OPERA System

Housekeeping operations

Problem resolution

Communication

Active listening

Time management

Guest relations

Education

Bachelor's/College Degree in Hospitality/Tourism/Hotel Management

Job description

DoubleDragon Properties Corp. is seeking a Guest Services Supervisor to oversee housekeeping operations and guest relations at our Manila property. The role requires a bachelor’s degree in hospitality or related field and 1–2 years’ supervisor experience, with strong MS Office and OPERA skills.

You will handle guest questions, reservations for tours/transport, and ensuring up-to-date information on hotel services, delivering attentive service and meticulous operational standards.