Guest Service Associate — 24/7 Onsite Center

Ihg, L.C.

Philippines

On-site

PHP 201,000 - 335,000

Full time

2 days ago

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Job summary

Ihg, L.c. invites applications for Attendant, Instant Service Center (Onsite) in Manila, Philippines. This on-site role handles guest calls, emails, and requests using hotel systems, delivering prompt service and accurate information.

The ideal candidate has a bachelor’s in hospitality or related field and at least 1 year of customer-service experience. Proficiency in English and familiar with Opera or reservation systems is preferred. Flexible with shifts to support 24/7 operations.

Qualifications

Bachelor's degree in Hotel Management, Business, Education or equivalent.
At least 1 year of customer service experience in Hospitality or related field.
Ability to communicate clearly in English and handle emergencies calmly.

Responsibilities

Answer phone calls within prescribed time frame and route calls to required destination.
Handle guest requests and inquiries via email and hotel systems.
Provide guests with information on facilities, directions, and safety procedures.
Notify management of malfunctioning systems and escalate concerns as needed.
Respond to callers professionally reflecting the hotel brand.
Log calls and follow up to ensure guest satisfaction.