Guest Services Associate

Ihg, L.C.; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Ihg, L.c. is seeking a Guest Services Associate in the Philippines to warmly welcome guests, manage check-in/check-out, handle inquiries, and coordinate with staff to ensure a smooth stay.

The role emphasizes exceptional service and professionalism at the front desk. Responsibilities include responding to guest needs, resolving issues swiftly, processing payments, and providing information on local attractions while upselling hotel services.

Qualifications

• Excellent communication and interpersonal skills.
• Previous hospitality or front desk experience is preferred.
• Ability to handle guest inquiries and resolve issues professionally.
• Cash handling and record-keeping experience a plus.

Responsibilities

• Welcome guests and check them in/out as needed.
• Answer phone calls and respond to guest inquiries.
• Resolve guest complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Assist guests with luggage and requests.
• Coordinate with housekeeping/maintenance to ensure room readiness.
• Maintain a clean and organized front desk area.
• Provide information on hotel amenities and local attractions.
• Upsell hotel services and amenities to guests.
• Ensure guest satisfaction throughout stay.

Skills

Guest greeting

Phone handling

Issue resolution

Payments processing

Luggage assistance

Housekeeping liaison

Front desk organization

Guest information

Upselling

Customer satisfaction

Job description

Guest Services Associate

Company: Ihg, L.c. Job Type: Full Time Philippines

Job Description

Description

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay