GUEST SERVICE ASSOCIATE

Megaworld Newport Property Holdings Inc; Philippines; On-site; PHP 290,000 - 391,000; Full time

Job summary

Megaworld Newport Property Holdings Inc. in the Philippines seeks a Sales Administration role to greet clients, verify details, route inquiries, and maintain records in a professional lobby setting.

The position includes daily attendance encoding, ID issuance for veterans and new hires, and orientations of Sales Administration policies to ensure compliance with company standards.

Qualifications

• Proven ability to greet clients professionally and verify details.
• Strong data entry and record-keeping skills.
• Familiarity with reception duties and front-desk operations.
• Attention to detail and accuracy in processing information.

Responsibilities

• Professionally greet clients upon arrival and verify details to avoid conflicts between agents.
• Answer calls, respond to inquiries, and route messages correctly.
• Maintain organized files for client and agent records.
• Daily reporting and encoding of sales personnel information, attendance, and sales production.
• Issue IDs for sales personnel per cutoff for veterans and after training for new hires.
• Monitor cleanliness and professional appearance of the reception area and lobby.
• Conduct orientations on Sales Administration policies for trainees, including contracts.
• Perform daily spot checks of attendance at manning booths and prepare exhibit reports.
• Coordinate schedules and assist clients and agents during property viewings for units.

Skills

Customer service

Data entry

Reception

Attention to detail

Tools

Microsoft Office

Job description

Key responsibilities

• Professionally greet clients upon arrival, and ask appropriate and probing questions to verify details and ensure there are no conflicts or overlaps among agents




• Answer calls, respond to inquiries, and route messages properly




• Maintain organized files for client and agent records




• Daily reporting and encoding of sales personnel information, attendance, and sales production




• Issuance of Identification card of sales personnel per cut off for veterans and after training for newly hire




• Monitor and maintain the cleanliness, organization, and professional appearance of the reception area and lobby/selling area




• Conduct orientations on Sales Administration policies and guidelines for newly graduated trainees, including contract explanations, to ensure understanding and compliance with company standards




• Conduct daily spot checks of attendance at manning booths located in Newport City, ensuring compliance with attendance policies and preparing corresponding exhibit reports for documentation




• Coordinate schedules and assist clients and agents during property viewings for both spruced-up and mock-up units