Guest Reservation Specialist - Paid Training & Growth

Recruitergrounds; Makati; Sur place; PHP 201 000 - 357 000; Plein temps

Avantages offerts par ce poste

Salary package

Incentives

HMO & health benefits

Paid training

Career growth

Dynamic work environment

Résumé du poste

Recruitergrounds in Makati invites you to join as a Hotel Reservation Specialist. You will assist guests with bookings, provide rate and amenity information, and handle reservation inquiries with a customer-first approach.

The role requires good English, attention to detail, and flexibility to work shifting schedules, weekends, and holidays. Training and opportunities for career growth are available in a dynamic travel-focused team.

Qualifications

• Senior High School graduate.
• Good to excellent English communication skills.
• Customer service or sales experience is an advantage but not required.
• Ability to navigate multiple systems and applications.
• Strong attention to detail and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.

Responsabilités

• Assist customers in booking, modifying, and managing hotel reservations.
• Provide information on hotel accommodations, rates, amenities, and promotions.
• Identify customer needs and recommend suitable lodging options.
• Handle customer inquiries professionally via phone and other communication channels.
• Resolve reservation-related concerns while delivering excellent customer service.
• Maintain accurate customer and booking records.
• Meet performance and quality standards while ensuring customer satisfaction.

Connaissances

Interpersonal communication

Customer-first mindset

Fast-paced environment

Adaptability

Positive attitude

Formation

Senior High School graduate

Outils

Multiple systems & apps

Description du poste

Recruitergrounds in Makati invites you to join as a Hotel Reservation Specialist. You will assist guests with bookings, provide rate and amenity information, and handle reservation inquiries with a customer-first approach.

The role requires good English, attention to detail, and flexibility to work shifting schedules, weekends, and holidays. Training and opportunities for career growth are available in a dynamic travel-focused team.