Guest Experience Specialist - Premium Dining

Crackerjack Corporation; Pasay; Sur place; PHP 190 000 - 279 000; Plein temps

Résumé du poste

Crackerjack Corporation is seeking a guest relations professional to deliver exceptional service in a premium dining environment in Metro Manila. You will warmly welcome guests, address inquiries, and coordinate with front-of-house teams to ensure memorable experiences and VIP support where needed.

The role emphasizes strong communication, relationship-building, and the ability to resolve concerns promptly while upholding grooming standards and service quality.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to handle customer complaints and resolve concerns professionally.
• Professional appearance and grooming standards.
• Willingness to work shifting schedules, weekends and holidays.

Responsabilités

• Welcome and assist guests to ensure a positive and memorable dining experience.
• Build and maintain strong guest relationships through professional and personalised service.
• Address guest enquiries, requests, feedback, and complaints promptly and professionally.
• Monitor guest satisfaction and ensure service concerns are addressed and resolved.
• Coordinate with Front of House, servers, kitchen and bar teams to resolve guest concerns.
• Provide accurate information about restaurant services, menu offerings, promotions and events.
• Assist with VIP guests and personalised guest requests.
• Gather guest feedback and communicate suggestions for service improvement to management.
• Follow up on guest concerns to confirm proper resolution and satisfaction.
• Maintain a professional and welcoming presence in guest-facing areas.
• Ensure company service standards and guest relations procedures are followed.
• Prepare guest feedback reports and document service-related concerns when necessary.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Customer service mindset

Professional appearance

Ability to work shifts

Formation

Bachelor's degree in Hospitality Management

Description du poste

Crackerjack Corporation is seeking a guest relations professional to deliver exceptional service in a premium dining environment in Metro Manila. You will warmly welcome guests, address inquiries, and coordinate with front-of-house teams to ensure memorable experiences and VIP support where needed.

The role emphasizes strong communication, relationship-building, and the ability to resolve concerns promptly while upholding grooming standards and service quality.