Guest Experience Specialist - Front Office

Xanderlei International omport Inc.; Surigao del Norte; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Free Meals

Sleeping Quarters

Job summary

Xanderlei International omport Inc. seeks a front office professional to handle guest check-ins, verify bookings, and provide information on services and local attractions in a welcoming, professional manner.

You will process payments, coordinate reservations by phone, email, or software, and relay guest needs to housekeeping and facility teams, using MS Office daily. This role requires 1–3 years in a front desk or administrative setting and a diploma in Office Administration.

Qualifications

• Diploma in Office Administration or related field.
• 1-3 years of experience in a front office or administrative role.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage guest check-ins, verify identification or booking details, and issue room or access keys.
• Book, update, or cancel appointments and reservations through phone, email, or software.
• Process cash, check, and credit card transactions, and balance the cash drawer at the end of a shift.
• Relay special guest needs or maintenance requests to housekeeping and facility teams
• Welcome guests, clients, and staff with a polite and professional attitude.
• Provide accurate details about company policies, services, hours, or local attractions.
• Listen to guest concerns and find prompt, professional solutions

Skills

Communication skills

Interpersonal skills

MS Office

Education

Diploma in Office Administration or related field

Tools

Microsoft Office

Job description

Xanderlei International omport Inc. seeks a front office professional to handle guest check-ins, verify bookings, and provide information on services and local attractions in a welcoming, professional manner.

You will process payments, coordinate reservations by phone, email, or software, and relay guest needs to housekeeping and facility teams, using MS Office daily. This role requires 1–3 years in a front desk or administrative setting and a diploma in Office Administration.