Guest Experience & Front Desk Specialist

Xanderlei International omport Inc.; Batangas City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Free Meals, Sleeping Quarters

Job summary

Xanderlei International omport Inc. is seeking a Front Office professional to manage guest check-ins, reservations, and related administrative tasks in a front office setting.

You will verify bookings, handle transactions, and support guests with local information while maintaining a professional demeanor. The ideal candidate has 1-3 years of front office experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Diploma in Office Administration or related field is required.
• 1-3 years of experience in a front office or administrative role.
• Strong communication and interpersonal skills are essential.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
• Friendly, professional demeanor with a customer-focused attitude is desired.
• Typical office environment with standard working hours.

Responsibilities

• Manage guest check-ins, verify identification or booking details, and issue room or access keys.
• Book, update, or cancel appointments and reservations through phone, email, or software.
• Process cash, check, and credit card transactions, and balance the cash drawer at the end of a shift.
• Relay special guest needs or maintenance requests to housekeeping and facility teams.
• Welcome guests, clients, and staff with a polite and professional attitude.
• Provide accurate details about company policies, services, hours, or local attractions.
• Listen to guest concerns and find prompt, professional solutions.

Skills

Communication

Interpersonal skills

MS Office Suite

Education

Diploma in Office Administration or related field

Tools

Microsoft Office Suite

Job description

Xanderlei International omport Inc. is seeking a Front Office professional to manage guest check-ins, reservations, and related administrative tasks in a front office setting.

You will verify bookings, handle transactions, and support guests with local information while maintaining a professional demeanor. The ideal candidate has 1-3 years of front office experience, strong communication skills, and proficiency in Microsoft Office.