Guest Experience Specialist – Food & Beverage Service

DM Global Inc.; Laguna; On-site; PHP 223,200 - 312,480; Full time

Job summary

DM Global Inc. in Laguna is seeking a friendly server to greet guests, present menus, and take accurate food and beverage orders. You will communicate orders clearly to kitchen and bar staff and ensure timely, correct presentation of meals and drinks.

As a frontline team member, you will check in with guests, handle requests or concerns, maintain clean dining areas, restock service stations, and assist with billing while ensuring a positive dining experience at SM Nuvali.

Qualifications

• Experience in restaurant service.
• Ability to upsell and recommend menu items.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly and present menus upon arrival.
• Answer questions regarding menu items, beverages, and daily specials.
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff.
• Serve food and drinks promptly, ensuring correct presentation and order accuracy.
• Check in with guests throughout their dining experience to ensure satisfaction.
• Handle guest requests, concerns, or complaints professionally and courteously.
• Set up, clear, and reset tables efficiently between guests.
• Maintain cleanliness and organization of dining and service areas.
• Assist with restocking service stations, utensils, and supplies.
• Prepare bills, issue receipts, and ensure accurate billing.

Skills

Guest service

Menu knowledge

Customer communication

Job description

DM Global Inc. in Laguna is seeking a friendly server to greet guests, present menus, and take accurate food and beverage orders. You will communicate orders clearly to kitchen and bar staff and ensure timely, correct presentation of meals and drinks.

As a frontline team member, you will check in with guests, handle requests or concerns, maintain clean dining areas, restock service stations, and assist with billing while ensuring a positive dining experience at SM Nuvali.