Guest Experience & Service Associate

Cabalen Group; San Fernando; On-site; PHP 167,000 - 234,000; Full time

Job summary

Cabalen Group in San Fernando, La Union, is seeking service-oriented staff to ensure guests feel valued and cared for. You will escort guests to accommodations, greet them warmly, answer calls, and coordinate dining room activities to deliver prompt, friendly service from arrival to departure.

The role requires good communication, basic computer literacy, and the ability to work in shifts in a fast-paced environment, with standing/walking throughout the shift.

Qualifications

• Height requirement of 5'3"
• Basic computer literacy
• Strong listening and communication abilities
• Willingness to work in shifts
• Ability to multitask in a fast-paced environment
• Ability to stand and walk throughout shift

Responsibilities

• Ensure guests feel cared for, valued and respected
• Escort customers to accommodations
• Greets customers warmly and sincerely
• Respond promptly to requests
• Directs dining room staff to meet customer needs for fast, quality service
• Greet incoming/departing guests, escort to dining area, present menus, announce waiter
• Answer restaurant calls and provide service
• Assist dining room staff with setting and clearing tables
• Contribute to team by accomplishing related results

Skills

Height requirement 5'3"

Active listening

Communication skills

Basic computer literacy

Flexibility to work shifts

Multitasking

Ability to stand/walk for shift

Job description

Cabalen Group in San Fernando, La Union, is seeking service-oriented staff to ensure guests feel valued and cared for. You will escort guests to accommodations, greet them warmly, answer calls, and coordinate dining room activities to deliver prompt, friendly service from arrival to departure.

The role requires good communication, basic computer literacy, and the ability to work in shifts in a fast-paced environment, with standing/walking throughout the shift.