Guest Experience Leader – Front Office & Night Audit

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

DoubleDragon Properties Corp. in Cebu City is seeking a Front Office Manager to supervise Front Office staff, ensure superior guest service, and uphold hotel standards.

The role includes managing night audit procedures, handling VIP arrivals, and coordinating with other departments to resolve guest requests efficiently. The ideal candidate has hotel/restaurant management education and at least two years in front office leadership, with strong communication skills and the ability to work with

Qualifications

• Graduate of Hotel and Restaurant Management or related course.
• Minimum of 2 years of experience as Front Office Manager; MS Office, OPERA System and other relevant software.
• Strong oral and written communication skills.
• Good time management skills.
• Flexibility/adaptability.
• Can perform with minimum supervision.

Responsibilities

• Ensure employees offer exceptional customer service.
• Ensure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager’s Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.
• Provides accurate information to guests to his utmost ability.
• Attends periodic section or departmental meetings as required.

Skills

Communication skills

Time management

Flexibility

Independent worker

Education

Diploma in Hotel and Restaurant Management

Tools

MS Office

OPERA System

Front Office Software

Job description

DoubleDragon Properties Corp. in Cebu City is seeking a Front Office Manager to supervise Front Office staff, ensure superior guest service, and uphold hotel standards.

The role includes managing night audit procedures, handling VIP arrivals, and coordinating with other departments to resolve guest requests efficiently. The ideal candidate has hotel/restaurant management education and at least two years in front office leadership, with strong communication skills and the ability to work with