Guest Experience Lead: Dining Room & Service

The Moment Group; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

The Moment Group is seeking a Captain Waiter to supervise daily dining room operations and service execution in the Philippines. The role focuses on leading floor service with extensive menu and beverage knowledge to ensure exceptional guest experiences.

You will uphold food quality, dining room safety, and cleanliness while gathering guest feedback to drive continuous service improvements and mentoring staff on service protocols and hospitality.

Qualifications

• Experience in food and beverage operations.
• Demonstrate quality consciousness and leadership.
• Experience leading staff.
• Experience handling and resolving complaints.
• Restaurant and Hotel experience preferred.

Responsibilities

• Supervising daily dining room operations and service execution.
• Leading floor service with comprehensive menu and beverage expertise.
• Upholding standards for food quality, dining room safety, and cleanliness.
• Gathering guest feedback to drive continuous service improvement.
• Mentoring floor staff on service protocols and guest hospitality.
• Overseeing station assignments and monitoring floor operational flow.

Skills

Food & beverage ops

Quality consciousness

Leadership

Complaint handling

Restaurant/Hotel experience

Job description

The Moment Group is seeking a Captain Waiter to supervise daily dining room operations and service execution in the Philippines. The role focuses on leading floor service with extensive menu and beverage knowledge to ensure exceptional guest experiences.

You will uphold food quality, dining room safety, and cleanliness while gathering guest feedback to drive continuous service improvements and mentoring staff on service protocols and hospitality.