Guest Experience Coordinator - Front Desk

Polystar General Services Inc.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Polystar General Services Inc. seeks a professional and welcoming Receptionist for Trafalgar Plaza Makati in Makati City, Metro Manila.

This full-time role is the first point of contact for clients, visitors and partners, ensuring a polished reception environment and exceptional service. You will greet visitors, answer calls, manage calendars, handle mail, and support various departments while upholding professional image and security procedures.

Qualifications

• High school diploma or equivalent; vocational training in office administration preferred.
• Proven experience as a receptionist or in a customer-facing administrative role.
• Exceptional communication and interpersonal skills with the ability to interact professionally with diverse individuals.
• Strong organisational and time management abilities with attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with telephone systems and appointment scheduling software.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanour.
• Fluency in English; additional languages such as Filipino or Mandarin are advantageous.
• Knowledge of building protocols and security procedures is a plus.
• Reliable, punctual and committed to delivering high-quality customer service.

Responsibilities

• Greeting and welcoming all visitors in a professional manner.
• Managing the reception desk and answering incoming calls; directing calls or taking messages.
• Maintaining a neat, welcoming reception area reflecting the company image.
• Scheduling appointments and managing calendars for executives.
• Processing mail and packages efficiently.
• Updating visitor logs and security protocols.
• Providing administrative support to various departments as needed.
• Handling enquiries and providing information about the company and services.
• Operating office equipment such as phones, copiers and printers.
• Assisting with general office duties like filing, data entry and document prep.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Microsoft Office

Reception experience

English fluency

Education

High school diploma or equivalent

Tools

Phone systems

Appointment scheduling software

Job description

Polystar General Services Inc. seeks a professional and welcoming Receptionist for Trafalgar Plaza Makati in Makati City, Metro Manila.

This full-time role is the first point of contact for clients, visitors and partners, ensuring a polished reception environment and exceptional service. You will greet visitors, answer calls, manage calendars, handle mail, and support various departments while upholding professional image and security procedures.