Growth-Focused Client Success Lead

Inova Care; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Inova Care in Makati, Philippines is seeking a Client Relations Manager / Account Manager (B2B) to serve as the primary contact for clients, ensuring exceptional service delivery and strong relationships.

You will collaborate with Operations and Sales, manage onboarding and renewals, monitor satisfaction, maintain accurate records, and identify opportunities to grow accounts across regional teams.

Qualifications

• 3–5 years of experience in client relations, account management, or similar roles.
• Strong communication and relationship-building skills.
• Proactive, energetic approach with confidence engaging clients and internal stakeholders.
• Experience supporting onboarding, renewals, business reviews, or service implementation.

Responsibilities

• Serve as the primary point of contact for clients with prompt, professional communication.
• Build and strengthen long-term client relationships through proactive support.
• Understand client needs and coordinate with internal teams to deliver solutions.
• Manage inquiries and ensure timely resolution for a positive client experience.
• Maintain accurate client records including contracts and renewals.
• Conduct regular check-ins and business reviews to assess satisfaction.
• Collaborate with Operations, Sales, and other teams for seamless service delivery.
• Advise leadership by communicating client feedback and improvement opportunities.
• Support onboarding and implementation of new clients and services.
• Identify opportunities to expand accounts and renew contracts.
• Prepare client reports and relationship summaries for leadership.
• Coordinate with regional teams to ensure consistent client support.
• Contribute to initiatives to enhance customer satisfaction and growth.
• Perform other client relationship and account support duties.

Skills

Client relations

Account management

Customer success

Communication

Relationship-building

Problem solving

Onboarding support

Renewals management

Stakeholder coordination

Data accuracy

Job description

Inova Care in Makati, Philippines is seeking a Client Relations Manager / Account Manager (B2B) to serve as the primary contact for clients, ensuring exceptional service delivery and strong relationships.

You will collaborate with Operations and Sales, manage onboarding and renewals, monitor satisfaction, maintain accurate records, and identify opportunities to grow accounts across regional teams.