CLIENT RELATIONS MANAGER / ACCOUNT MANAGER \"B2B\" (MAKATI, PHILIPPINES)

Inova Care; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Inova Care in Makati, Philippines is seeking a Client Relations Manager / Account Manager (B2B) to serve as the primary contact for clients, ensuring exceptional service delivery and strong relationships.

You will collaborate with Operations and Sales, manage onboarding and renewals, monitor satisfaction, maintain accurate records, and identify opportunities to grow accounts across regional teams.

Qualifications

• 3–5 years of experience in client relations, account management, or similar roles.
• Strong communication and relationship-building skills.
• Proactive, energetic approach with confidence engaging clients and internal stakeholders.
• Experience supporting onboarding, renewals, business reviews, or service implementation.

Responsibilities

• Serve as the primary point of contact for clients with prompt, professional communication.
• Build and strengthen long-term client relationships through proactive support.
• Understand client needs and coordinate with internal teams to deliver solutions.
• Manage inquiries and ensure timely resolution for a positive client experience.
• Maintain accurate client records including contracts and renewals.
• Conduct regular check-ins and business reviews to assess satisfaction.
• Collaborate with Operations, Sales, and other teams for seamless service delivery.
• Advise leadership by communicating client feedback and improvement opportunities.
• Support onboarding and implementation of new clients and services.
• Identify opportunities to expand accounts and renew contracts.
• Prepare client reports and relationship summaries for leadership.
• Coordinate with regional teams to ensure consistent client support.
• Contribute to initiatives to enhance customer satisfaction and growth.
• Perform other client relationship and account support duties.

Skills

Client relations

Account management

Customer success

Communication

Relationship-building

Problem solving

Onboarding support

Renewals management

Stakeholder coordination

Data accuracy

Job description

About the role

The Client Relations Manager / Account Manager "B2B" will manage and strengthen client relationships as the primary point of contact. This role ensures excellent service delivery by understanding client needs, coordinating with internal and regional teams, monitoring satisfaction, maintaining accurate account records, supporting onboarding and renewals, and identifying opportunities to improve client retention, partnerships, and business growth.

Key responsibilities

• Serve as the primary point of contact for clients, ensuring prompt, professional, and customer-focused communication.
• Build, maintain, and strengthen long-term client relationships through regular engagement and proactive support.
• Understand client needs, concerns, and business objectives, and coordinate with internal teams to deliver effective solutions.
• Manage client inquiries, requests, and concerns, ensuring timely resolution and a positive client experience.
• Maintain accurate and up-to-date client records, including contracts, service agreements, account activities, and renewals.
• Conduct regular client check-ins and business reviews to assess satisfaction and identify areas for improvement.
• Collaborate with Operations, Sales, and other internal stakeholders to ensure seamless service delivery.
• Act as a client advocate by communicating feedback, expectations, and improvement opportunities to internal teams.
• Support the onboarding and implementation of new clients and services to ensure a smooth transition.
• Identify opportunities to strengthen client partnerships through additional services, account expansion, and contract renewals.
• Prepare client reports, account updates, and relationship management summaries for leadership review.
• Coordinate with regional and local teams to ensure consistent client support across multiple territories.
• Contribute to initiatives that enhance customer satisfaction, client retention, and overall business growth.
• Perform other client relationship and account support duties as assigned.

What we're looking for

• 3-5 years of relevant experience in client relations, account management, customer success, or a similar role.
• Excellent communication and relationship-building skills.
• A proactive and energetic approach, with confidence engaging clients and internal stakeholders.
• Strong ability to build rapport, solve problems, and coordinate effectively.
• Accurate record-keeping and account management skills.
• Experience supporting client onboarding, renewals, business reviews, or service implementation.
• A friendly, outgoing, and approachable communication style.