Growth-Driven SME CSM & Renewal Specialist

Sprout Solutions; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sprout Solutions in Mandaluyong, Philippines is seeking an SME Customer Success Manager to ensure SME accounts realize the full value of Sprout products. The role focuses on renewals and growth through health checks and strategic guidance.

You will maximize client system usage, gain deep knowledge of the Sprout platform and HR/payroll domain, and act as a trusted consultant, recommending solutions while collaborating with internal teams to meet client needs.

Qualifications

• Experience in customer success or account management in SaaS or HR/payroll domains.
• Strong communication and strategic guidance for clients.
• Ability to collaborate with internal teams to meet client needs.

Responsibilities

• Drive renewals and grow SME accounts through health checks and business reviews.
• Provide strategic guidance to clients to maximize value of Sprout products.
• Increase system usage and adoption of Sprout platform in HR/payroll domain.
• Collaborate with internal teams to meet client needs and solve issues.

Skills

Customer success

Account management

Renewals and upsell

Tools

CRM software

Job description

Sprout Solutions in Mandaluyong, Philippines is seeking an SME Customer Success Manager to ensure SME accounts realize the full value of Sprout products. The role focuses on renewals and potential account growth through health checks, business reviews, and strategic guidance.
You will maximize client system usage, learn the Sprout platform and HR/payroll domain, and act as a client consultant, recommending solutions while collaborating with internal teams to meet client needs.