Growth-Driven Business Center Operations Lead

SM Store; Balanga; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

SM Store in Balanga, Philippines seeks a Customer Service Supervisor to oversee daily operations at on-site and off-site locations. You will lead the team to deliver excellent customer service, driving sales growth and profitability.

The role requires strategic input, coaching, and monitoring of financial performance to identify opportunities for improvement and ensure customer satisfaction across channels.

Qualifications

• Bachelor's degree preferably business-related
• At least 3 years solid work experience as a Customer Service supervisor or a similar role

Responsibilities

• Support development of strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Skills

Customer Service

Team Leadership

Education

Bachelor's degree in business

Job description

SM Store in Balanga, Philippines seeks a Customer Service Supervisor to oversee daily operations at on-site and off-site locations. You will lead the team to deliver excellent customer service, driving sales growth and profitability.

The role requires strategic input, coaching, and monitoring of financial performance to identify opportunities for improvement and ensure customer satisfaction across channels.