Customer Service Operations Lead

SM Store; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM Store in the Philippines is seeking a capable operations lead to run the daily department functions, including back-end processes for Customer Service and Prestige Lounge areas where applicable.

You will supervise frontline staff, monitor inventory of supplies, and manage operational expenses to drive efficiency and service quality. Prior experience in customer service operations is preferred.

Qualifications

• Bachelor's degree in business or related field.
• At least 3 years of relevant work experience.

Responsibilities

• Run daily operations of the department and back-end operations for Customer Service.
• Supervise Customer Service staff.
• Manage operational expenses and monitor inventory.
• Improve operational efficiency.

Skills

Customer service

Staff supervision

Operational efficiency

Education

Bachelor's degree in business or related field

Job description

SM Store in the Philippines is seeking a capable operations lead to run the daily department functions, including back-end processes for Customer Service and Prestige Lounge areas where applicable.

You will supervise frontline staff, monitor inventory of supplies, and manage operational expenses to drive efficiency and service quality. Prior experience in customer service operations is preferred.