Operations & Customer Service Lead — Sales Growth

SM Store; Zamboanga del Sur; On-site; PHP 279,000 - 379,000; Full time

Job summary

SM Store is seeking a Customer Service Supervisor to oversee the day-to-day operations of on-site and off-site locations, lead the team, and ensure delivery of excellent service to retain and acquire customers, driving sales growth and business profitability.

The ideal candidate holds a Bachelor's degree (preferably business-related) and has at least 3 years of solid experience as a Customer Service supervisor or similar role.

Qualifications

• Bachelor's degree preferably in business-related field.
• At least 3 years of solid work experience as a Customer Service supervisor or a similar role.

Responsibilities

• Lead day-to-day operations of on-site and off-site locations.
• Support development of strategies for sales achievement.
• Monitor and analyze financial performances and identify areas for improvement.
• Resolve issues regarding escalated customer inquiries to meet business objectives.
• Monitor team development and provide coaching and feedback.

Education

Bachelor's Degree preferably business-related

Job description

SM Store is seeking a Customer Service Supervisor to oversee the day-to-day operations of on-site and off-site locations, lead the team, and ensure delivery of excellent service to retain and acquire customers, driving sales growth and business profitability.

The ideal candidate holds a Bachelor's degree (preferably business-related) and has at least 3 years of solid experience as a Customer Service supervisor or similar role.