Store Team Lead: Growth & Customer Experience

SM Retail, Inc. - Corporate; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

SM Retail, Inc. - Corporate in the Philippines is seeking a proactive retail supervisor to lead a store team and drive customer experience. This leadership role supports the Store Manager in daily operations, motivates staff, and ensures targets are met through strong service and merchandising.

You'll oversee stock, display, safety, and team training across assigned branches Cavite, Laguna, and Batangas, joining a dynamic, growth-oriented retail group.

Qualifications

• College graduate
• At least 1 year of retail or supervisory experience
• Strong leadership and communication skills
• Customer-focused and sales-driven
• Organized, proactive, and able to multitask
• Willing to be assigned to Cavite, Laguna, Batangas branches

Responsibilities

• Support the Store Manager in daily store operations
• Lead and guide the sales team to achieve store targets
• Ensure products are well-stocked and visually displayed
• Monitor sales performance and suggest improvements
• Deliver excellent customer service and handle concerns
• Maintain store safety, security, and cleanliness standards
• Help train and motivate team members

Skills

Leadership

Communication

Customer service

Multitasking

Education

College degree

Job description

SM Retail, Inc. - Corporate in the Philippines is seeking a proactive retail supervisor to lead a store team and drive customer experience. This leadership role supports the Store Manager in daily operations, motivates staff, and ensures targets are met through strong service and merchandising.

You'll oversee stock, display, safety, and team training across assigned branches Cavite, Laguna, and Batangas, joining a dynamic, growth-oriented retail group.