Multi-Site Operations & Customer Experience Lead

The SM Store (SM Mart Inc.); Calamba; On-site; PHP 350,000 - 550,000; Full time

Job summary

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to oversee day-to-day operations at on-site locations in Calamba, Laguna. You will lead the team to deliver excellent customer service aimed at retaining and acquiring customers to drive sales growth and profitability.

Responsibilities include supporting sales strategies, monitoring financial performance, resolving escalated inquiries, and coaching team members to ensure continuous development and high performance.

Qualifications

• Bachelor's degree preferably business-related course.
• At least 3 years solid work experience as a Customer Service supervisor or a similar role.

Responsibilities

• Support development of strategies for sales achievement.
• Monitor and analyze financial performances and identify areas for improvement.
• Resolve issues regarding escalated customer inquiries to meet business objectives.
• Monitor team development and provide coaching and feedback.

Skills

Customer service

Team leadership

Communication

Education

Bachelor's degree in business or related field

Job description

The SM Store (SM Mart Inc.) is seeking a Customer Service Supervisor to oversee day-to-day operations at on-site locations in Calamba, Laguna. You will lead the team to deliver excellent customer service aimed at retaining and acquiring customers to drive sales growth and profitability.

Responsibilities include supporting sales strategies, monitoring financial performance, resolving escalated inquiries, and coaching team members to ensure continuous development and high performance.