Growsari – Warehouse Operation Manager

Growsari Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Growsari Inc. is seeking an Area Manager to oversee warehouse operations, dispatch, and delivery for a large customer base in the Philippines.

You will manage a team of supervisors and staff to maintain high performance and strict adherence to SOPs, while driving efficiency and low leakage in daily closeouts. The role requires strong leadership, excellent communication, and proficiency in Excel; knowledge of SQL is a plus.

Qualifications

• Experience in warehouse or distribution operations at senior supervisor or manager level in consumer goods, retail or logistics industries.
• Fluent in Tagalog and working English.
• Strong IT skills with Microsoft Excel (advanced), Word (basic) and PowerPoint (basic).
• Knowledge of SQL or other basic programming will be a strong advantage.
• Excellent interpersonal, conflict management and communication skills.

Responsibilities

• Manage area center operations including order processing, dispatch and delivery.
• Lead a team of 2 supervisors and dozens of staff to run the warehouse efficiently.
• Ensure SOPs are followed and KPIs met, including packing accuracy and stock levels.
• Plan daily dispatch operations and allocate trucks and personnel.
• Monitor OTIF delivery and cash collection, ensuring zero leakage at close of day.

Skills

Warehouse operations management

People leadership

Microsoft Excel

SQL knowledge

Fluent Tagalog and English

Strong communication

Problem solving

Tools

Excel

Word

PowerPoint

Job description

Job Summary

Growsari is helping to build the future of Sari Sari stores in the Philippines. Sari Sari stores are the largest retail channel and source of employment in the country, yet the average store owner barely makes her ends meet. We use technology to help them increase their earnings through four ways:

- Get cheaper sourcing of products by connecting them directly to companies (getting them access to better pricing and free delivery to their stores) - Access new types of products to sell within their store (higher earning revenue streams such as bayad centers, e-commerce drop off points, wi-fi hotspots, store branding etc…) - Access to financial services (give them access to working capital, consignment and other types of financial services that could help them grow, but they are currently excluded from)

- Help them monetize their data (get companies to pay for real-time access to sales data and ability to act on it on a per-store level – think the next generation of Nielsen Answers

Now we are looking for the next wave of talent to join and push this vision further. What you’ll do: Area manager manages the center operations which are as follows: order processing, dispatch and delivery teams.

Each serves an area covering thousands of customers and transacting tens of millions of Pesos a month. The Area Manager also manages a team of 2 supervisors as well as dozens of staff to run the warehouse as an efficient outfit with industry leading performance metrics.

The Area Manager directly reports to Country Operation Lead.

Key Responsibilities:

Warehouse operations

• Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
• Iron our day to day operational issues
• Escalate out of stock issues in a timely manner to reduce loss of business
• Ensure all packed orders are properly organised on pallets for next day dispatch
• Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
• Dispatch operations
• Plan daily dispatch operations by ensuring adequate trucks and personnel are assigned for each day
• Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
• Timely dispatch and KPIs for dispatch completion and per truck dispatch time
• Follow progress of delivery staff in field to ensure maximum OTIF delivery
• Be responsible for all returns verification and cash collection to ensure zero leakage close of day every day
• Cash Collection
• Ensure all orders transacted from warehouse are accounted for at the end of day
• Ensure all delivery team staff have accounted for all orders dispatched
• Ensure all returned items are processed back from dispatch team to warehouse without leakage or discrepancy

Knowledge, Skills And Experience Requirements:

• Have experience in warehouse or distribution operations at senior supervisor or manager level in consumer goods, retail or logistics industries
• Are impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
• Have a problem solver attitude – and are able to get things done and meet your deliverables while keeping the larger picture in mind
• Are good with people and know how to get the best out of them – warehouse operations are tough and demanding and the leeway for errors is low
• Have good IT skills, at the minimum: Excel (advanced), word and PowerPoint (basic)
• Knowledge of SQL or other basic programming skills will be a strong advantage
• Are fluent in Tagalog, and have working English
• Have strong interpersonal and conflict management skills
• Are an excellent communicator
• Are eager to learn new skills and continuously improve oneself