Group Travel Coordinator

Tavor Perry; Naga; On-site; PHP 600,000 - 900,000; Full time

Job summary

Tavor Perry is seeking a meticulous Groups Manager to oversee the day-to-day lifecycle of luxury group trips, including corporate events, destination weddings, and honeymoons. You will manage setup, guest bookings, payments, supplier coordination, and on-call support under the lead advisor.

You will be the warm voice guests reach by phone and email, ensuring flawless execution from contract to travel, with high attention to detail and professional communication for premium clients in the

Qualifications

• Excellent verbal English and confident, warm, clear communication on the phone.
• Polished, professional written English for luxury clients.
• Exceptional attention to detail, especially with payments, deadlines and manifests.
• Proficiency in Travefy, including building group pages and sending itineraries and travel documents.
• Ownership mindset, capable of tracking many guests and deadlines concurrently.
• Discretion and professionalism with high-net-worth clients and sensitive financial details.
• Availability for on-call support while groups are traveling.
• Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint).
• Strong communication skills.

Responsibilities

• Create client-facing group pages in Travefy and internal reservation groups in VacationCRM as soon as contracting is complete.
• Set reminders for attrition dates and payment deadlines on every group.
• Place guests into groups from submitted forms and create each reservation in VAX.
• Send invoices and payment emails, chase deposits, process payments in VacationCRM, and send paid invoices with next steps.
• Watch individual reservations and send guests timely payment reminders in line with contract requirements.
• Track attrition dates, payment deadlines, and other contract requirements, and alert the lead advisor well ahead of time.
• Turn supplier agreements into company contracts using existing templates.
• Gather guest flight information and build transfer manifests for group transfers.
• Pass group special requests to hotels, such as VIP flags and amenities for wedding couples.
• Act as the main point of contact for guest questions by phone and email, and provide on-call support while groups are traveling.

Skills

Excellent verbal English

Polished written English

Attention to detail

Travefy proficiency

Ownership mindset

Discretion and professionalism

On-call availability

Microsoft Office

Strong communication skills

Tools

Travefy

VacationCRM

VAX

Outlook

Excel

PowerPoint

Job description

Job Summary:

Every group trip needs a steady hand, and a polished, detail-driven Groups Manager will run the day-to-day lifecycle of our group trips, including corporate groups, destination weddings, and honeymoons. Once a group contract is complete, you will handle setup, guest bookings, payments, supplier coordination, and in-travel support. You will be the warm, confident voice guests reach by phone and email, working under the direction of our lead advisors.

Key Responsibilities:

• - Create client-facing group pages in Travefy and internal reservation groups in VacationCRM as soon as contracting is complete
• - Set reminders for attrition dates and payment deadlines on every group
• - Place guests into groups from submitted forms and create each reservation in VAX
• - Send invoices and payment emails, chase deposits, process payments in VacationCRM, and send paid invoices with next steps
• - Watch individual reservations and send guests timely payment reminders in line with contract requirements
• - Track attrition dates, payment deadlines, and other contract requirements, and alert the lead advisor well ahead of time
• - Turn supplier agreements into company contracts using existing templates
• - Gather guest flight information and build transfer manifests for group transfers
• - Pass group special requests to hotels, such as VIP flags and amenities for wedding couples
• - Act as the main point of contact for guest questions by phone and email, and provide on-call support while groups are traveling

Mandatory Skills:

• - Excellent verbal English: confident, warm, and clear on the phone, even in time-sensitive situations
• - Polished, professional written English suited to luxury clients
• - Exceptional attention to detail, especially with payments, deadlines, and manifests
• - Proficiency in Travefy, including building group pages and sending itineraries and travel documents
• - Ownership mindset, with the ability to keep track of many guests and deadlines at once without anything slipping
• - Discretion and professionalism with high-net-worth clients, corporate accounts, and sensitive financial details
• - Availability for on-call support while groups are traveling
• - Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint)
• - Thorough, resourceful, and effective when working on your own
• - Strong communication skills

Preferred Skills:

• - Experience with VacationCRM
• - Experience with VAX
• - Prior group travel management experience, including group contract requirements and attrition
• - Destination wedding or corporate incentive travel experience
• - Able to keep many projects progressing at once

Why Join Us:

Join a high-performing luxury travel team and take real ownership of large, high-value group trips. You will work closely with experienced lead advisors and grow into greater responsibility as you prove yourself. If you love making guests feel taken care of from booking through return, you will thrive here.