Group Manager, Transactional Quality – Onsite Iloilo Leader

WNS; Iloilo; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

WNS, part of Capgemini, is seeking a Group Manager – Transactional Quality in Iloilo to lead quality teams, oversee audits, and drive continuous improvement in service delivery and client satisfaction. You will analyze defects, implement corrective actions, and collaborate with operations for standardized best practices.

The role emphasizes strong leadership, stakeholder communication, and a data-driven approach to monitoring key quality metrics in a fast-paced, on-site environment.

Qualifications

• Strong leadership and people management skills.
• Expertise in quality management, including transactional audits and root-cause analysis.
• Proficiency in data analysis and reporting with dashboards and metrics.
• Excellent communication and stakeholder management skills.
• Background in BPO/shared services or similar operations.
• Bachelor’s degree in business/management/statistics; quality certifications beneficial.

Responsibilities

• Oversee transactional quality frameworks to meet performance and compliance standards.
• Lead quality teams and review sampled transactions for defects and root causes.
• Analyze defects and implement corrective and preventive actions.
• Collaborate with operations leaders to design quality improvement plans and standardize practices.
• Monitor metrics and dashboards; prepare regular quality reports.
• Support audits and governance activities to drive continuous improvement and client satisfaction.

Skills

Leadership

Quality management

Data analysis

Stakeholder management

Communication

BPO/shared services experience

Education

Bachelor's degree in business/management/statistics

Six Sigma/Lean certification beneficial

Tools

MS Office (Excel, PowerPoint, Word)

Dashboards/metrics reporting

Job description

WNS, part of Capgemini, is seeking a Group Manager – Transactional Quality in Iloilo to lead quality teams, oversee audits, and drive continuous improvement in service delivery and client satisfaction. You will analyze defects, implement corrective actions, and collaborate with operations for standardized best practices.

The role emphasizes strong leadership, stakeholder communication, and a data-driven approach to monitoring key quality metrics in a fast-paced, on-site environment.