Office-Based QA Supervisor & Team Lead

WNS Careers - Philippines; Iloilo; On-site; PHP 391,000 - 670,000; Full time

Job summary

WNS Careers - Philippines seeks a Quality Analyst Supervisor to lead the QA team in Iloilo City, at Megaworld, Mandurriao. The role focuses on ensuring compliance with quality standards, coaching analysts, monitoring performance, and driving continuous improvement initiatives.

You will oversee calibration, CAPA, analytics, and client reporting, collaborating with training and operations. This is an on-site position with a shifting schedule requiring strong analytical skills and MS Office

Qualifications

• 2–5 years in Quality Assurance in BPO/shared services.
• Completed 2 years in college.
• Experience supervising or leading teams.
• Strong analytical/problem-solving abilities.
• Proficiency in Microsoft Office.
• Experience with quality monitoring tools and reporting systems.
• Willing to work on site in Iloilo City (Megaworld, Mandurriao).

Responsibilities

• Lead and develop QA Analysts.
• Coaching sessions and performance reviews.
• Monitor productivity and quality targets.
• Support hiring, onboarding, and training.
• Drive CAPA and root cause analysis.
• Prepare quality reports for management and clients.
• Promote continuous quality improvement.

Skills

Quality Assurance

Team Leadership

Analytical Thinking

Problem Solving

MS Office

Quality Metrics

Monitoring Tools

Education

Two-year college

Tools

MS Office

Quality Monitoring Tools

Job description

WNS Careers - Philippines seeks a Quality Analyst Supervisor to lead the QA team in Iloilo City, at Megaworld, Mandurriao. The role focuses on ensuring compliance with quality standards, coaching analysts, monitoring performance, and driving continuous improvement initiatives.

You will oversee calibration, CAPA, analytics, and client reporting, collaborating with training and operations. This is an on-site position with a shifting schedule requiring strong analytical skills and MS Office