Trainer - Medical Device (Hybrid) | Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

TASQ Staffing Solutions is hiring a Trainer specializing in medical device and pharmaceutical complaint management in Cebu City. The role involves delivering product training, overseeing complaint investigations, and ensuring regulatory compliance. Candidates should have a Bachelor's degree in a relevant field and a minimum of 1 year of experience as a trainer in a shared services environment. The position offers a hybrid work arrangement with onsite requirements during the probationary period.

Qualifications

• Minimum of 1 year as a trainer in medical device or pharmaceutical complaint management.
• Experience in a shared services, KPO, BPO, or call center environment.

Responsibilities

• Deliver engaging product training and lead product demonstrations.
• Train teams in medical device complaint investigations and manage complaint systems.
• Ensure compliance with regulatory standards such as ISO 13485 and 21CFR.
• Collaborate with teams specializing in pharmacovigilance and healthcare AI solutions.

Skills

Training delivery

Complaint management

Regulatory compliance

Team collaboration

Education

Bachelor's degree in Nursing, Biology/Microbiology, Biomedical Engineering, or related field

Job description

Start Date:ASAP

Work Arrangement:Hybrid (Onsite during probationary period) | Cebu

Type of Support:Voice

Shift:8PM - 5AM (Weekends off)

Educational Requirement:

• Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications:

• Minimum of 1 year as a trainer in medical device or pharmaceutical complaint management in a shared services/KPO/BPO/call center environment

Job Description:

• Training & Capability Building:Deliver engaging product training, guarantee SLA compliance, and lead product demonstrations or provide clinical support to empower teams.
• Complaint Management & Quality:Oversee and train teams in medical device complaint investigations, incorporating MedDRA coding and effective complaint system management to maintain high-quality standards.
• Regulatory Compliance:Drive adherence to critical regulations such as ISO 13485, 21CFR, and EUMDR by ensuring all training and operations meet these essential standards.
• Role Focus:Collaborate closely with dynamic teams specializing in pharmacovigilance, medical device complaints, or cutting-edge healthcare AI solutions.