Graveyard Shift Customer Support Specialist

Accenture in the Philippines; San Nicolas; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture in the Philippines is seeking a customer service representative to handle a wide range of inbound inquiries, delivering first-time resolutions and maintaining high quality service.

Role may require graveyard shifts and on-site recall, with a focus on customer satisfaction and value for money to reinforce the client’s position as a trusted media services provider.

You will work as part of a dynamic team in a fast-paced contact center, meeting individual and team targets.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled

Responsibilities

• Provide outstanding customer service to a wide range of inbound queries and strive for first-time resolution.
• Resolve problems professionally and engage with customers to identify additional needs.
• Ensure customers are fully satisfied and offered value for money to build the client’s reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets

Education

Any degree or undergrad

Job description

Accenture in the Philippines is seeking a customer service representative to handle a wide range of inbound inquiries, delivering first-time resolutions and maintaining high quality service.

Role may require graveyard shifts and on-site recall, with a focus on customer satisfaction and value for money to reinforce the client’s position as a trusted media services provider.

You will work as part of a dynamic team in a fast-paced contact center, meeting individual and team targets.