Graveyard Shift: Customer Service Associate

Accenture; San Nicolas; On-site; PHP 223,200 - 357,120; Full time

Job summary

Accenture Philippines is seeking a customer service professional to handle a range of inbound queries and strive for first-time resolution. You will engage with customers to identify needs and ensure satisfaction with our media services offering value for money.

The role requires graveyard shifts, willingness to return on-site when recalled, and contributes to achieving team and contact center targets through strong service delivery.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience are welcome.
• Must be willing to work on a graveyard shift.
• Willing to go back on-site when recalled.

Responsibilities

• Provide brilliant customer service in response to inbound queries and strive for first-time resolution wherever possible.
• Resolve problems professionally and engage with customers to identify additional needs.
• Ensure customers are fully satisfied with the service and offered value for money to build client’s reputation as a first-choice provider of media services.
• Achieve challenging individual, team, and contact center targets.

Skills

Customer service

Education

Bachelor's degree or college undergrad with relevant experience

Job description

Accenture Philippines is seeking a customer service professional to handle a range of inbound queries and strive for first-time resolution. You will engage with customers to identify needs and ensure satisfaction with our media services offering value for money.

The role requires graveyard shifts, willingness to return on-site when recalled, and contributes to achieving team and contact center targets through strong service delivery.