Gov Portal BAU & Enhancements Analyst

Astek; Santo Niño 1st; On-site; PHP 3,956,000 - 5,935,000; Full time

Job summary

Astek is seeking a Business Analyst to manage BAU operations, governance, enhancements, and continuous improvement for the government portal. The role collaborates with business users, IT teams, vendors, and stakeholders to ensure reliable service delivery and ongoing platform improvements.

The position requires strong analytical skills, 4+ years in BA/IT project delivery, and experience with JIRA/Confluence. Knowledge of PDPA and WoG platforms is advantageous.

Qualifications

• Minimum 4 years of experience in business analysis and IT project delivery.
• Experience delivering IT projects within government or public sector is preferred.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Knowledge of incidents, changes, root cause analysis, UAT, testing, and system governance.
• Good communication across business, technical, and external stakeholders.

Responsibilities

• Manage day-to-day BAU operations to maintain system availability, performance and reliability.
• Serve as liaison for incidents, service requests, system issues, and enhancements.
• Prioritise and track incidents, service requests, and change requests according to SLAs.
• Perform root cause analysis and coordinate with IT teams, vendors and GovTech.
• Gather and analyse business requirements for system enhancements.
• Coordinate testing, releases and deployment activities.
• Maintain data quality and integrity for reporting and analytics.
• Ensure operations comply with governance policies and PDPA.
• Identify opportunities to streamline processes and improve functionality; maintain SOPs, docs, knowledge base.
• Work with WoG tools as applicable.
• Collaborate with UX designers and developers on responsive, accessible web apps.

Skills

Business Analysis

IT project delivery

Stakeholder management

JIRA

Confluence

Tools

JIRA

Confluence

WoG tools

Job description

Astek is seeking a Business Analyst to manage BAU operations, governance, enhancements, and continuous improvement for the government portal. The role collaborates with business users, IT teams, vendors, and stakeholders to ensure reliable service delivery and ongoing platform improvements.

The position requires strong analytical skills, 4+ years in BA/IT project delivery, and experience with JIRA/Confluence. Knowledge of PDPA and WoG platforms is advantageous.