Gold Loan Specialist: Precision Valuation & Customer Care

DBS; Hinoba-an; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Job summary

DBS in the Philippines is hiring for a position handling the appraisal and processing of gold loans. The role requires precise evaluation of gold ornaments for purity and value, strict adherence to bank policies, and accurate documentation.

You will deliver excellent service to walk-in clients and support cross-selling of banking products in a target-driven environment. Candidates should demonstrate integrity, attention to detail, and knowledge of regulatory compliance.

Qualifications

• Proven experience in gold appraisal and loan processing.
• Strong understanding of gold purity testing methods and market valuation standards.
• Demonstrated customer service and relationship management skills.
• High level of integrity, accuracy, and attention to detail in handling physical assets.

Responsibilities

• Evaluate and appraise gold ornaments accurately for purity and value to determine loan eligibility.
• Process and disburse gold loan applications in accordance with bank policies and regulatory guidelines.
• Deliver excellent customer service to walk-in clients, addressing inquiries and facilitating smooth loan transactions.
• Ensure safe custody and secure storage of gold ornaments and related documentation.
• Monitor loan portfolios, manage renewals, and follow up on overdue accounts for timely recovery.
• Cross-sell other consumer banking products and services to meet branch distribution targets.
• Maintain high standards of operational integrity, compliance, and risk management.

Skills

Gold appraisal

Valuation

Customer service

Integrity

Attention to detail

Regulatory knowledge

Gold loan processing

Job description

DBS in the Philippines is hiring for a position handling the appraisal and processing of gold loans. The role requires precise evaluation of gold ornaments for purity and value, strict adherence to bank policies, and accurate documentation.

You will deliver excellent service to walk-in clients and support cross-selling of banking products in a target-driven environment. Candidates should demonstrate integrity, attention to detail, and knowledge of regulatory compliance.