Gold Loan Branch Manager: Growth & Risk

PeopleStrong; Hinoba-an; On-site; PHP 591,000 - 986,000; Full time

Job summary

PeopleStrong is seeking a Branch Manager for Gold Loans in India. The role oversees retail-gold loan operations, cash flows, risk management, and compliance within the specified branch. Strong leadership is required to drive performance, customer acquisition, and quality controls.

The position emphasizes achieving targets, managing delinquency, and maintaining branch standards. A significant focus is on governance, coaching, and ensuring service quality in a regulated financial environment.

Qualifications

• Graduate is required.

Responsibilities

• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan.
• Achieve onboarding yield benchmarks.
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure cost-efficient branch operations.
• Maintain auction-to-book ratio.
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines.
• Deliver resolution for 0–30 DPD bucket.
• Monitor overdue accounts and perform timely follow-up.
• Support recovery actions as per internal guidelines.
• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zero-tolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management.
• Ensure high service quality, fast turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards.
• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, on-the-job training, and reviews.
• Ensure manpower productivity as per branch benchmarks

Skills

Graduate

Job description

PeopleStrong is seeking a Branch Manager for Gold Loans in India. The role oversees retail-gold loan operations, cash flows, risk management, and compliance within the specified branch. Strong leadership is required to drive performance, customer acquisition, and quality controls.

The position emphasizes achieving targets, managing delinquency, and maintaining branch standards. A significant focus is on governance, coaching, and ensuring service quality in a regulated financial environment.