Global Workplace Operations Consultant — Flexible Hybrid Work

Henkel; Makati; Presencial; PHP 1.000.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Top employer in PH

Hybrid work model

Health and wellbeing programs

Provident Fund

Share Plan with Henkel matching shares

HMO healthcare coverage

Descripción de la vacante

Henkel invites a Consultant Workplace Operations to improve the digital workplace experience for employees across the global organization. You will analyze endpoint and service data to identify issues and suggest practical improvements.

Working closely with internal workplace and cybersecurity teams and external service providers, you will turn monitoring insights into action. You will align stakeholders on solutions, follow through on implementation, and check whether the changes improve the

Formación

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of seven (7) years of experience in Workplace Operations, End-User Computing, or IT Service Management; global enterprise experience.
• Strong knowledge of Digital Workplace and End-User Computing technologies, including Microsoft 365 and collaboration tools.
• Hands-on experience with Endpoint Management solutions such as Microsoft Intune and SCCM/MECM.
• Experience with Digital Employee Experience (DEX) platforms, monitoring tools, and analytics.
• Knowledge of IT Service Management (ITIL Foundation preferred) and ServiceNow; incident, problem, and service request processes.
• Strong analytical and reporting capabilities with Power BI; ability to build dashboards and actionable insights.
• Excellent stakeholder, vendor, and service provider management skills.
• Strong communication, problem-solving, and project coordination skills.

Responsabilidades

• Lead evaluation, standardization, and lifecycle management of workplace technologies and services to align with business requirements and standards.
• Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience capabilities.
• Drive service optimization, automation opportunities, and operational excellence with cross-functional collaboration.
• Partner with stakeholders, cybersecurity teams, vendors, and service providers to ensure usability, security, and productivity.
• Manage provider and partner performance; foster stakeholder relationships to drive service excellence.

Conocimientos

Digital Workplace

End-User Computing

BI Reporting

Vendor management

Cross-functional collaboration

Educación

Bachelor’s degree in IT/CS/Engineering

Herramientas

Microsoft Intune

SCCM/MECM

Power BI

ServiceNow

ITIL Foundation

Descripción del empleo

Henkel invites a Consultant Workplace Operations to improve the digital workplace experience for employees across the global organization. You will analyze endpoint and service data to identify issues and suggest practical improvements.

Working closely with internal workplace and cybersecurity teams and external service providers, you will turn monitoring insights into action. You will align stakeholders on solutions, follow through on implementation, and check whether the changes improve the