Consultant Workplace Operations

Henkel; Makati; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Top employer in PH

Hybrid work model

Health and wellbeing programs

Provident Fund

Share Plan with Henkel matching shares

HMO healthcare coverage

Job summary

Henkel invites a Consultant Workplace Operations to improve the digital workplace experience for employees across the global organization. You will analyze endpoint and service data to identify issues and suggest practical improvements.

Working closely with internal workplace and cybersecurity teams and external service providers, you will turn monitoring insights into action. You will align stakeholders on solutions, follow through on implementation, and check whether the changes improve the

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of seven (7) years of experience in Workplace Operations, End-User Computing, or IT Service Management; global enterprise experience.
• Strong knowledge of Digital Workplace and End-User Computing technologies, including Microsoft 365 and collaboration tools.
• Hands-on experience with Endpoint Management solutions such as Microsoft Intune and SCCM/MECM.
• Experience with Digital Employee Experience (DEX) platforms, monitoring tools, and analytics.
• Knowledge of IT Service Management (ITIL Foundation preferred) and ServiceNow; incident, problem, and service request processes.
• Strong analytical and reporting capabilities with Power BI; ability to build dashboards and actionable insights.
• Excellent stakeholder, vendor, and service provider management skills.
• Strong communication, problem-solving, and project coordination skills.

Responsibilities

• Lead evaluation, standardization, and lifecycle management of workplace technologies and services to align with business requirements and standards.
• Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience capabilities.
• Drive service optimization, automation opportunities, and operational excellence with cross-functional collaboration.
• Partner with stakeholders, cybersecurity teams, vendors, and service providers to ensure usability, security, and productivity.
• Manage provider and partner performance; foster stakeholder relationships to drive service excellence.

Skills

Digital Workplace

End-User Computing

BI Reporting

Vendor management

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Microsoft Intune

SCCM/MECM

Power BI

ServiceNow

ITIL Foundation

Job description

About this Position

As a Consultant Workplace Operations,you will help improve the digital workplace experience for employees acrossHenkel’s global organization. You will use endpoint and service data tounderstand how laptops, desktops, applications, and support services perform,identify recurring issues, and recommend practical improvements.

Working closely with internalworkplace and cybersecurity teams and external service providers, you will turnmonitoring insights into action. You will align stakeholders on solutions,follow through on implementation, and check whether the changes improve theemployee experience. The role combines workplace operations, IT servicemanagement, service measurement, and continuous improvement.

What you´ll do

• Lead the evaluation, standardization, and lifecycle management of workplace technologiesand services to ensure alignment with business requirements, company standards,and strategic objectives; Support technology innovation and continuousimprovement initiatives across the digital workplace environment
• Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities; Leverage operational and endpoint insights to drive data-based decisions and improve service transparency
• Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities; Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency
• Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements; Act as a trusted advisor representing the needs of employees and end users
• Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements; Foster strong stakeholder relationships to drive service excellence and achieve business outcome

What makes you a good fit

• Bachelor’s degree in Information Technology, ComputerScience, Engineering, or a related field
• Minimum of seven (7) years of experience in WorkplaceOperations, End-User Computing, or IT Service Management; Proven experiencesupporting enterprise workplace technologies and driving service improvementsin a global environment
• Strong knowledgeof Digital Workplace and End-User Computing technologies, including Microsoft365 services and workplace collaboration tools; Capable of enablingseamless user experiences while supporting productivity, security, andcompliance requirements
• Hands-onexperience with Endpoint Management solutions such as Microsoft Intune andSCCM/MECM; Skilled in device lifecycle management, software deployment,policy administration, and endpoint performance optimization. Experience withDigital Employee Experience (DEX) platforms, monitoring tools, and analytics; Ability to leverage endpoint and operational insights to identify trends,improve employee experience, and drive data-driven decisions
• Knowledge of ITService Management (ITIL Foundation preferred), ServiceNow, and workflowmanagement; Experienced in incident, problem, and service requestprocesses, with a focus on service quality and continual improvement.
• Stronganalytical and reporting capabilities, including Business Intelligence toolssuch as Power BI; Able to create dashboards, KPI reports, and actionableinsights to support operational performance and strategic decision-making. Excellentstakeholder, vendor, and service provider management skills; Effective atbuilding partnerships, managing service performance, and aligning technologysolutions with business and employee needs
• Strongcommunication, problem-solving, and project coordination skills; Capableofcollaborating across cross-functional teams, influencing stakeholders, anddriving successful workplace technology initiatives from concept toimplementation

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.