Global Voice Support Specialist

Reliasourcing Inc.; Pasay; On-site; PHP 257,000 - 480,000; Full time

Job summary

Reliasourcing Inc. is seeking a Customer Support Representative (Voice) to handle inbound and outbound calls, addressing inquiries and resolving issues with professionalism.

You will document interactions and follow quality and compliance standards while collaborating with the team to ensure timely resolution. The role emphasizes strong verbal communication, experience in international voice support, and a focus on delivering excellent customer service in a fast-paced BPO environment in Metro

Qualifications

• 6–12 months international voice experience in a BPO.
• Phone-based or contact center support experience.
• Experience with subscriptions, retention, or customer save interactions is a plus.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with inquiries, concerns, and account-related requests.
• Resolve customer issues efficiently while maintaining a high level of service.
• Follow quality, compliance, and call control standards.
• Accurately document customer interactions and updates in internal systems.
• Work closely with the team and escalated concerns when needed to ensure timely resolution.

Skills

International voice experience

Phone-based support

Job description

Reliasourcing Inc. is seeking a Customer Support Representative (Voice) to handle inbound and outbound calls, addressing inquiries and resolving issues with professionalism.

You will document interactions and follow quality and compliance standards while collaborating with the team to ensure timely resolution. The role emphasizes strong verbal communication, experience in international voice support, and a focus on delivering excellent customer service in a fast-paced BPO environment in Metro