Global Travel Tech Support Analyst

Amadeus; Taguig; Hybrid; PHP 600,000 - 850,000; Full time

Benefits offered by this job

Global exposure

Learning opportunities

Hybrid work model

Diverse and inclusive

Company stability

Purpose-driven mission

Job summary

Amadeus in Taguig, Philippines is seeking a Global Expert Team Analyst to provide advanced technical support for customers, partners, and internal teams. You will resolve incidents, document solutions, and contribute to continuous service improvements while collaborating across global teams.

The ideal candidate has a tourism/travel background, 3–5 years in customer or technical support, and hands-on experience with reservation systems and ticketing.

Qualifications

• Bachelor’s degree in Tourism or equivalent experience.
• 3–5 years in customer/technical support within travel/airline industry.
• Hands-on experience with reservation systems, ticketing, troubleshooting, and customer case management.
• Technical understanding of Travel/Airline industry.
• Experience handling incidents and customer inquiries.
• Excellent communication and teamwork.
• Willingness to work a hybrid schedule (2–3 days onsite weekly in BGC, Taguig).

Responsibilities

• Resolve or escape technical and functional issues using established service processes.
• Work independently while collaborating with colleagues and managers for guidance.
• Maintain consistent communication with customers on case progress and resolution timelines.
• Escalate complex cases to higher level teams within Amadeus or external partners, ensuring follow up until closure.
• Document and share problem solving steps to enrich internal knowledge systems.
• Support continuous improvement by identifying trends and suggesting process enhancements.
• Provide outstanding customer service, ensuring responses align with service levels.
• Collaborate with global and cross functional teams to support Amadeus solutions.
• Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
• Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
• Provide Amadeus customers with updates on the status of critical problems.
• Suggest improvements to Knowledge Solutions database.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor's degree in Tourism or related field

Job description

Amadeus in Taguig, Philippines is seeking a Global Expert Team Analyst to provide advanced technical support for customers, partners, and internal teams. You will resolve incidents, document solutions, and contribute to continuous service improvements while collaborating across global teams.

The ideal candidate has a tourism/travel background, 3–5 years in customer or technical support, and hands-on experience with reservation systems and ticketing.