Global Travel Tech Expert & Incident Analyst

Amadeus Fire AG; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid working model

Global exposure

Learning opportunities

Job summary

Amadeus Fire AG is seeking a Global Expert Team Analyst to provide advanced technical support for Amadeus customers, both internal and external travel and airline partners. You will resolve incidents, collaborate across teams, and contribute to continuous service improvements.

The role requires 3–5 years in travel/airline support, strong analytical and communication skills, and a willingness to work in a hybrid setup at BGC, Taguig.

Qualifications

• 3–5 years of professional experience in customer, technical or functional support roles within travel/airline industry.
• Bachelor's degree in Tourism or related field or equivalent experience in travel tech.
• Hands-on experience with reservation/ticketing systems and customer case management.

Responsibilities

• Resolve or escalate technical and functional issues using established service processes.
• Communicate with customers on case progress and timelines.
• Escalate complex cases to higher-level teams and external partners, ensuring follow-up.
• Document and share problem-solving steps to enrich knowledge bases.
• Identify trends and propose process improvements to support continuous service.

Skills

Customer service

Technical troubleshooting

Analytical thinking

Communication skills

Teamwork

Hybrid work adaptation

Education

Bachelor's degree in Tourism or related field

Tools

Reservation systems

Job description

Amadeus Fire AG is seeking a Global Expert Team Analyst to provide advanced technical support for Amadeus customers, both internal and external travel and airline partners. You will resolve incidents, collaborate across teams, and contribute to continuous service improvements.

The role requires 3–5 years in travel/airline support, strong analytical and communication skills, and a willingness to work in a hybrid setup at BGC, Taguig.