Global Travel Support Pro — Elevate Customer Journeys

Indie Campers | LinkedIn; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Bonus of up to ₱5,000.00 monthly

Job summary

Indie Campers is seeking a Global Support Agent in Manila to deliver exceptional support before trip starts. You will manage customer inquiries, booking changes, and documentation via phone, email, and chat, ensuring all interactions are well-documented.

The ideal candidate has at least 2 years of experience, strong problem-solving skills, and a customer-centric approach. Benefits include a performance bonus, government-mandated benefits, and ongoing training.

Qualifications

• 2+ years in customer support, preferably in travel, hospitality, or mobility.
• Experience in handling complex customer cases or escalations.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Handle inquiries regarding bookings and trip preparation.
• Deliver support in line with company SOPs and quality standards.
• Take ownership of assigned cases until resolution.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Organizational skills

Tools

CRM systems

Ticketing platforms

Job description

Indie Campers is seeking a Global Support Agent in Manila to deliver exceptional support before trip starts. You will manage customer inquiries, booking changes, and documentation via phone, email, and chat, ensuring all interactions are well-documented.

The ideal candidate has at least 2 years of experience, strong problem-solving skills, and a customer-centric approach. Benefits include a performance bonus, government-mandated benefits, and ongoing training.