Travel Operations Analyst - Quezon City

Optum, a UnitedHealth Group Company; Manila; On-site; PHP 420,000 - 700,000; Full time

Job summary

Optum is seeking a Travel Operations Analyst to support the Global Intelligence Operations Center by monitoring traveler activity, assessing global security events, and coordinating incident response. The role focuses on real-time travel visibility, escalation, and maintaining accurate records in a high-tempo security environment.

Based in the Philippines, you will collaborate with regional security partners, support travel-related communications, and ensure duty of care for employees and

Qualifications

• 1+ years of experience in security operations, travel security, intelligence operations, or related role.
• Experience in an SOC/operations center environment.
• Ability to follow established processes with sound judgment.
• Strong written and verbal communication for operational contexts.
• High attention to detail for time-sensitive information.
• Ability to work in a fast-paced, shift-based setting.

Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms.
• Maintain real-time awareness of global security events that may impact traveler safety.
• Identify travelers potentially affected by incidents and initiate notifications or escalations.
• Review and document travel-related alerts and system notifications.
• Coordinate with Executive Protection teams and CSOC counterparts during incidents.
• Support traveler outreach and location verification as directed.
• Provide accurate traveler location data to support incident response.
• Maintain documentation of travel monitoring activities and incidents.
• Participate in shift handovers to ensure continuity of awareness.

Skills

Security operations

Operational monitoring

Incident triage

Communication skills

Shift work

Attention to detail

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Summary

The Travel Operations Analyst resides with the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), supporting the Country Security Operations Center (CSOC) by providing continuous monitoring, situational awareness, and operational support for global employee and executive travel. This role focuses on real‑time travel visibility, monitoring of emerging events, and coordination activities that enable duty of care coverage 24/7/365.

Operating within established procedures and escalation frameworks, the Travel Operations Analyst plays a critical execution‑level role in identifying impacted travelers, supporting response coordination, and maintaining accurate operational records in a fast‑paced security operations environment.

Primary Responsibility:

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
• Maintain real‑time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
• Review, triage, and document travel‑related alerts, advisories, and system notifications in accordance with established procedures
• Support coordination with Executive Protection teams, regional security partners, and CSOC counterparts during routine and emerging situations
• Assist with traveler outreach, follow‑up messaging, and location verification as directed
• Provide accurate traveler location and contextual information to support incident response and non‑standard escalations
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re‑assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 1+ years of experience in security operations, travel security, intelligence operations, or a related role
• Experience working in a Security Operations Center (SOC) or operations center environment
• Demonstrated ability to follow established processes while applying judgment within defined guidelines
• Proven solid written and verbal communication skills suited to operational environments
• Proven high attention to detail and accuracy when handling time‑sensitive or safety‑related information
• Proven ability to work effectively in a shift‑based, fast‑paced operational setting

Required Skillsets and Competencies

• Situational awareness and operational monitoring
• Incident triage and structured escalation
• Adherence to procedures and operational discipline
• Clear and concise operational communication
• Team collaboration within a 24/7 operations center
• Problem solving within established guidelines
• Organization, task prioritization, and documentation
• Professional judgment and accountability in routine operational decisions

Working Conditions

• In‑person role based within the Country Security Operations Center-Philippines (CSOC-PH)
• Shift work, day shift 0700-1530 local time, seven days a week. Analysts will work 5 days on/2 days off. Analyst schedules will rotate on a periodic basis
• Fast‑paced, operationally focused environment supporting continuous security monitoring

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug‑free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.