Global Travel Onboarding & Adoption Lead

Wilhelmsen Ship Management; Pasay; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Wilhelmsen Ship Management invites a Client Success Manager to lead onboarding, implementation and adoption of corporate and marine travel management solutions. You will ensure clients can effectively use booking platforms, policies and technology while maintaining strong relationships.

Report to the General Manager of iRute Travel Services and coordinate with operations, technology, product, and service delivery teams to optimize travel programmes and budgets.

Qualifications

• Experience in corporate/marine travel or travel management.
• Ability to manage onboarding, implementation projects and user trainings.
• Strong written and spoken English communication skills.

Responsibilities

• Lead end-to-end onboarding and implementation for corporate and marine travel clients.
• Develop onboarding plans, timelines and milestones.
• Conduct training sessions for travel bookers, travellers, approvers, and administrators.
• Guide clients on travel policy implementation and compliance.
• Build and maintain relationships with client stakeholders as trusted advisor.
• Monitor adoption, satisfaction, and programme performance.

Skills

Client relationship management

Stakeholder management

Training delivery

English proficiency

Project onboarding

Tools

Online booking tools

Travel management platforms

Job description

Wilhelmsen Ship Management invites a Client Success Manager to lead onboarding, implementation and adoption of corporate and marine travel management solutions. You will ensure clients can effectively use booking platforms, policies and technology while maintaining strong relationships.

Report to the General Manager of iRute Travel Services and coordinate with operations, technology, product, and service delivery teams to optimize travel programmes and budgets.