Global Transformation Lead: AI, Portfolio & Execution

Synpulse

Metro Manila

On-site

PHP 1,500,000 - 2,500,000

Full time

14 days+

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Job summary

Synpulse is seeking a Head of Transformation Office to lead the transformation core team within Group Operations. The role focuses on disciplined execution of the Operating Model Transformation agenda, including AI TOM, Market Practice Enablement, Service @ Scale and Global Learning Ecosystem initiatives.

This is a 12-month contract with potential extension or conversion, based on business needs and performance.

Qualifications

Bachelor’s or Master’s degree in Business Administration, Management, Information Systems, Finance, Operations or related discipline.
7–10 years of relevant experience in project management, portfolio management, business transformation, operations, consulting or strategic change delivery.
Strong understanding of cross-functional transformation, operating model design, governance and change management in a professional services or financial services environment.
Demonstrated ability to identify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.
Proven ability to structure complex initiatives, manage dependencies and translate strategic priorities into executable delivery plans.
Excellent stakeholder management skills, with the ability to work with senior leaders and cross-functional teams in a global environment.
Strong analytical, problem-solving and communication skills, including the ability to create executive-ready materials.
Experience with portfolio tooling, dashboards, PowerPoint, Excel and Microsoft 365 collaboration tools; Power BI or automation experience is an advantage.
Certification in project management, agile delivery, portfolio management would be an advantage.

Responsibilities

Portfolio Management & Governance (~30%): Establish and maintain a single global portfolio view of strategic and operational change initiatives.
Operate and refine portfolio governance, including decision forums, intake principles, prioritisation criteria, reporting cadence and escalation routes.
Track initiative status, dependencies, delivery risks, resource conflicts and decision needs for steering.
Project Delivery & Coordination (~70%): Coordinate the Market Practice Enablement initiative and support other priority initiatives such as Service at Scale.
Translate strategic objectives into clear workplans, milestones, and deliverables.
Drive delivery across workstreams, ensuring momentum and discipline, e.g.actions being followed up and decisions being documented.
Stakeholder Management & Communication: Partner with function leads, project sponsors, business stakeholders and internal experts to align scope, priorities and delivery expectations.
Prepare concise steering materials, portfolio updates and decision papers for senior stakeholders.
Create transparency on competing priorities and support fact-based prioritization across initiatives.
Transformation Enablement & Continuous Improvement: Identify opportunities to standardise delivery methods, simplify ways of working and improve transformation execution quality.
Work with Operating Model & AI Analysts to surface automation, agentic support and reporting opportunities.
Build reusable project and portfolio artefacts, including templates, trackers, dashboards and governance materials.