HealthTech Support Specialist (24/7)

UnitedHealth Group; Cebu City; On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking a technical support representative to answer and resolve 24x7 calls, diagnose hardware/software/network issues in a Windows 10 environment, and troubleshoot enterprise applications. The role requires strong communication, integrity, and problem-solving skills to ensure customer satisfaction.

Graduate or undergraduate degree required; candidate should demonstrate ability to manage incidents and adhere to schedules. This position is based in Cebu City, Philippines.

Qualifications

• Graduate of at least 4-year course.
• Undergraduate degree or equivalent experience.

Responsibilities

• Answer and resolve technical issues over calls in a 24X7 environment.
• Diagnose hardware, software, network connectivity issues in Windows 10.
• Troubleshoot applications including MS Office, Tableau, Rightfax, browsers, and Java plug-ins.
• Translate complex technical concepts into easy-to-understand language for non-technical customers.
• Accurately log interactions in an incident management system.

Skills

Technical support

Customer service

Communication skills

Integrity

Problem solving

Education

4-year degree

Undergraduate degree or equivalent

Job description

UnitedHealth Group is seeking a technical support representative to answer and resolve 24x7 calls, diagnose hardware/software/network issues in a Windows 10 environment, and troubleshoot enterprise applications. The role requires strong communication, integrity, and problem-solving skills to ensure customer satisfaction.

Graduate or undergraduate degree required; candidate should demonstrate ability to manage incidents and adhere to schedules. This position is based in Cebu City, Philippines.