IT Support Specialist - Fast, Friendly Helpdesk Champion

Global Staff Connections; Pasig; On-site; PHP 335,000 - 580,000; Full time

Job summary

Global Staff Connections is seeking a customer-focused IT Support Specialist I to join our support team. The role delivers first-level technical assistance for hardware and software issues, with ticketing via ServiceNow and remote troubleshooting to ensure timely resolution.

The position requires a Bachelor's degree in IT or CS and 2+ years of relevant experience. You will communicate effectively with customers and coordinate with global teams, supporting US EST hours.

Qualifications

• Bachelor's degree or equivalent in IT or CS.
• At least 2 years of relevant IT support experience.

Responsibilities

• Provide first-level technical assistance via phone and email.
• Perform remote troubleshooting and diagnostic questioning.
• Resolve hardware and software issues and document resolutions in ServiceNow.
• Escalate unresolved issues to higher level support as needed.
• Close tickets within SLA timeframes and manage tickets between 8:00 AM EST and 6:00 PM EST.
• Assist with non-site-dependent tickets from Syracuse office staff.

Skills

Customer service excellence

Remote troubleshooting

Ticket escalation

Windows 10

Microsoft 365 apps

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Helpdesk ticketing software

MS Teams

Job description

Global Staff Connections is seeking a customer-focused IT Support Specialist I to join our support team. The role delivers first-level technical assistance for hardware and software issues, with ticketing via ServiceNow and remote troubleshooting to ensure timely resolution.

The position requires a Bachelor's degree in IT or CS and 2+ years of relevant experience. You will communicate effectively with customers and coordinate with global teams, supporting US EST hours.