Product Support Operations Associate, Weekend Shift

Sanics Edu; Hinoba-an; On-site; PHP 420,000 - 660,000; Full time

Job summary

Stripe is seeking a Product Support Operations Associate to design, implement and grow our global support operations. You will tackle external user issues, analyze processes for scale, and work with multiple Stripe teams to improve product offerings and user experience.

The role requires a proactive mindset, strong communication, and a willingness to work in a fast-moving, cross-functional environment. In-office teamwork and daytime hours apply.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong analytical thinking and problem-solving abilities.
• Experience in customer service or user-facing operations is a plus.
• Ability to collaborate across teams effectively.

Responsibilities

• Troubleshoot and resolve external user issues.
• Analyze processes and drive improvements to scale operations.
• Collaborate with other Stripe teams to align product offerings and messaging.

Skills

Excellent communication

Analytical thinking

Customer service experience

Cross-team collaboration

Job description

Who we are

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Product Support Operations Associate is a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You’re willing to work a weekend shift pattern of Sat-Sun and 3 week days, the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm

Preferred qualifications

• Prior experience or knowledge in user support
• Prior experience working on projects or process improvement initiatives