Global Supply Chain & Customer Service Expert

HRTx Inc.; Taguig; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

HRTx Inc. is seeking a Global Supply Chain & Customer Service Specialist in Taguig to manage end-to-end supply chain and order processes for finished goods, semi-finished goods, and raw materials.

You will work with factories, carriers, and warehouses to ensure on-time, in-full delivery, accurate master data, and compliant documentation across SAP ECC, IBP, and related planning systems. The role calls for 3–5 years in multinational settings, strong SAP and MS Office skills, and a collaborative,

Qualifications

• Bachelor’s degree in Supply Chain Management, Engineering, Business, or a related field.
• 3 to 5 years of experience in Supply Chain and Customer Service in a multinational environment (with at least 12 months in an associate-level supply chain role).
• Proficiency in SAP ECC, SAP S/4HANA, or IBP; strong MS Office skills.

Responsibilities

• Portfolio & Master Data Management: Coordinate product phase-in and phase-out activities for designated markets and customers; maintain accurate customer and material master data in system applications, applying demand change processes for manufacturing requirements.
• Order & Shipment Processing: Process sales and purchase orders within ERP and planning systems (such as SAP ECC, IBP, and Transportation Modules); oversee end-to-end order fulfillment and commodity shipments in collaboration with factories, carriers, and warehouses to minimize write-offs.
• Documentation & Customs Clearance: Establish standard system documentation (order confirmations, proforma invoices, export invoices, debit/credit memos) and non-system documentation (certificates of origin, freshness certificates, legalizations) to ensure compliant customs clearance, billing, and accounting.
• Business Continuity & Compliance: Maintain operational back-up documentation and manage handovers; adapt to regulatory, tax, or market changes; support internal/external audit queries and review financial control reports (SOX compliance) across Order-to-Cash, Procure-to-Pay, and Inventory Management processes.
• Financial & Service PO Administration: Create service purchase orders, post goods receipts (GR) accurately, resolve vendor invoice discrepancies, support month/quarter/year-end closing activities with Finance, and manage GR/IR clearing exercises.
• Ad-Hoc Projects: Manage additional operational tasks and continuous improvement projects as requested by leadership.

Skills

Fluent English

Logistics Knowledge

Core Competencies

Additional languages

Education

Bachelor's degree in SCM/Engineering/Business/related

Tools

SAP

MS Office

Job description

HRTx Inc. is seeking a Global Supply Chain & Customer Service Specialist in Taguig to manage end-to-end supply chain and order processes for finished goods, semi-finished goods, and raw materials.

You will work with factories, carriers, and warehouses to ensure on-time, in-full delivery, accurate master data, and compliant documentation across SAP ECC, IBP, and related planning systems. The role calls for 3–5 years in multinational settings, strong SAP and MS Office skills, and a collaborative,